FAQ
 
Basic
Advanced
 
Basic
 
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How do I use SpamSpector?
SpamSpector is the easiest anti-spam software on the market. Simply download and install it with the set up wizard. The next time you start using your email, SpamSpector will automatically begin reading and evaluating your emails. SpamSpector will make some mistakes. If you correct them, SpamSpector will quickly learn what is junk mail and what is not, and you should see your error rate drop very quickly--typically within a day or two it will reach strong performance, and after a few weeks, it will rarely make mistakes.

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How does SpamSpector work?
SpamSpector sits between your email program and your mailbox, checking your email as you retrieve it. Any email messages that SpamSpector considers to be spam will be "tagged" with a special header; you simply configure your email client to filter anything with this header into a separate folder and your spam won't be mixed up with the rest of your email anymore!

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But how does SpamSpector know what is spam and what isn't?
Well, it uses what are called DNSBL lists. Patterned after the famous MAPS RBL, these are lists of parts of the Internet that in one way or another facilitate spam. Any email you get from a machine on one of these lists has an increased probability of being spam. Some ISPs already block all email from machines on some of these DNSBL lists, but many do not. This is where SpamSpector comes in.
Because not everyone who uses a machine on a DNSBL list will be a spammer, SpamSpector has a powerful whitelisting feature that allows you to ignore DNSBL listings for certain senders or for parts of the Internet.

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What happens to my junk mail?
Any email messages that SpamSpector considers to be spam will be "tagged" with a special header marked as **SPAM**; you simply configure your email client to filter anything with this header into a separate folder.

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How do I configure my filter to store SPAM in a separate folder?
Apply this rule after the message arrives
Where the Subject line contains '**SPAM**'
Move it to the SPAM folder
and Stop processing more rules


NB: If you're using Outlook's built-in Junk-Email filter, try tuning this feature off, otherwise it will try to move spam, into it's own junk folder (or delete it without you seeing it.)

As SpamSpector probably does a better job anyway, turning off Outlook's Junk-Email filter, will also speed things up, especially if you had previously setup a large number of Junk filters.

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How do I know SpamSpector isn't eliminating good emails?
You can see the header of each email marked as '**SPAM**' and assure yourself that it is not a legitimate email message.

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What happens if I accidently mark a good email as SPAM?
Simply select the email you accidently marked as Spam, and add it to your whitelist. SpamSpector will undo its previous learnings about that email and will never tag it as SPAM.

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Can I Whitelist/Blacklist a domain, not just individual adresses?
Yes, you can add domains or entire netblocks to your whitelist or to your blacklist.

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Can I use SpamSpector at my business?
Yes! If you are an individual, and your business has an internet accessible mail server, you can use SpamSpector.

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SpamSpector froze while I was trying to download my mail!
Are you using ZoneAlarm? There seems to be an issue when you're using ZoneAlarm and SpamSpector on a Windows 2000 machine. The problem only occurs for certain email messages, and is probably related to ZoneAlarm's anti-virus features. You can get around this problem by disabling either ZoneAlarm or SpamSpector to retrieve the offending message, then re-enable them. For a full-time solution, you should switch to an alternative firewall such as Outpost or Tiny Personal Firewall.

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SpamSpector gives me "No such file or directory" errors
This could be due to Tiny Personal Firewall blocking write access to configuration data. Try disabling your firewall as a test, and if the error vanishes try tweaking your firewall configuration to give SpamSpector full file access.

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I am a subscriber to more than a few yahoo groups, how do I whitelist them?
If you look at the headers of your mailing list, hopefully, there will be a common Reply-To: field which you should be able to add the field into the whitelist.
Note: that the whitelist can only contain email addresses, which it checks against the From:Reply-To: and Sender: headers.

A better solution would be to use the RegExFilter plugin and add the following line to the default rules:
+=To: {.*@yahoogroups.com}[Pass all Yahoogroups posts]

You may also find that all the mailings are received from the same IP number, (the host machine of the mailing list) so you can therefore whitelist the IP number

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My anti-virus program said there's a virus in my incoming email, why SpamSpector has not blocked it?
SpamSpectorwill detect all unsafe email content and make them unexecutable by add a ".SPAM" suffix to it. Meanwhile, mechanism that invoke these viral contents automatically when user open a mail is also removed. So, even without a virus scanner, your computer will be invulnerable to email viruses. However, since SpamSpector is not a virus scanner, it won't remove these unsafe content marked as "SPAM". Your virus scanner will detect this and alert you. We think it is a good thing, since now you have double-guarded your computer.
If you have already installed an antivirus program please continue to use it, since there are many sources that virus may affect your computer. SpamSpector only protect you from viruses that are distributed through email.

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What is the difference between the trial version and full version of the software?
The trial version is not crippled in anyway. After the trial period, SpamSpectorwill cease to function, in which case it will act merely as a pass-through proxy, with no filtering at all. By purchasing the full version, you will have unlimited technical support.

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How does the whitelist work?
The whitelist is a useful tool which is to make sure that in no case your friends' mails will ever get marked as a spam. SpamSpector automatically maintain a whitelist (called the system whitelist). While you use SpamSpector, it will learn your communication habits, the people you communicate regularly, and add their email addresses to the system whitelist automatically. So, normally you don't even need to use the manual whitelist!
Plus with SpamSpector plug in, you will be able to import your address book to the whitelist during setup
 
Advanced
 
Why I can't update?
Spam OFF updates using your Internet connection. If daily automatic updates are enabled, once a day Spam OFF would try to connect to http://www.spam-off.com to download the updates. If your firewall blocks this connection Spam OFF will not be able to update itself.

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After Spam OFF installation all spam lands in my Inbox, marked with ***SPAM***. How do I fix this?
You have 2 choices:
  • Setup sorting rule in your email software (e.g. when a message with ****SPAM**** is encountered, move it to separate folder, for later review)
  • Setup Spam OFF so that all spam messages go to Quarantine. Default setting is that spam messages are marked as ***SPAM***. You can change this. Start Spam OFF setup (right click on tray icon), go to "Anti-Spam Filters" and select "Move it to Quarantine". After this you won't be receiving any spam messages in your inbox. They all will land in Quarantine, which you can view by right-clicking on icon tray
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Is there a easy way to configure email accounts so that they are scanned by Spam OFF?
Yes, please download our small configuration application, which will automatically setup your accounts to be used with Spam OFF

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Can I whitelist a domain, not just individual adresses?
Yes, starting from version 1.5 you can add domains to whitelist. In fact, whitelist is applied to "From", "To", "Subject", "Sender", "Reply-To", "Return-path", "References", "Received" fields. Thus, if any string you entered into whitelist is found in one of these fields- the message would be whitelisted.

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Does Spam OFF send any information concerning emails to spam-off.com website?
No, Spam OFF is installed locally and performes all scanning locally, without sending out any information. Spam OFF only updates using the Internet, receiving the spam signatures, but not sending anything out.

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How does SpamSpector identify junk mail?
SpamSpector reads the email, including the headers, then compares it with past emails which you have identified as good or junk email. If the new email has a lot of content similar to past junk email, it is likely to be junk email. Likewise, if it has a lot in common with prior good emails, it is likely to be good.
Note that even just a few strong indicators can outweigh a long list of weaker indicators. For example, if you forward yourself junk email, SpamSpector should identify it as valid email, because it contains some strong indicators that it is good.

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How do I know SpamSpector isn't eliminating good emails?
You can open up the SpamSpector Quarantine folder and look through it to assure yourself that it does not contain any good email messages.

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What happens if I accidently mark a good email as junk mail?
Simply go to your Deleted Items folder, select the email you accidently marked as junk, and press the "Good Email" button. SpamSpector will undo its previous learnings about that email. You can then drag the email back to your Inbox or other folder, or delete it, as you see fit.